Turn past guests into your cheapest bookings.
Automated email flows and seasonal campaigns that bring past guests back and follow up on enquiries that went quiet. In Arabic and English, sent at the right time for each traveller.
- Automated flows
- Arabic + English
- Personalised timing
- Tracked to bookings
Email MarketingYour past guests are the list you are not using
A traveller who booked with you once is far more likely to book again than a stranger is to book at all. Most operators have that list sitting in a spreadsheet or a booking system and never write to it.
Enquiries that go quiet are the same. A well-timed follow-up often turns a 'maybe later' into a booking.
What's included
List clean-up
Your contacts collected, cleaned and organised by trip, language and market, with consent.
Automated flows
Welcome, enquiry follow-up, pre-trip, post-trip review request and 'book again' emails.
Seasonal campaigns
Campaigns for new departures, seasons and offers, sent to the travellers most likely to care.
Bilingual templates
Designed email templates in Arabic and English that display properly on phones.
Personalisation
Content and send times adjusted by segment, rather than one message to everyone.
Reporting
Opens, clicks, replies and the bookings that came from email.
Four steps, no surprises
Every project follows the same order, so you always know what happens next and what we need from you.
Collect and clean
We gather your contacts, check consent and organise them into segments.
Build the flows
The automated emails that run in the background, set up once.
Run campaigns
Seasonal and trip-specific campaigns through the year.
Improve
Monthly review of what gets opened, clicked and booked.
AI does the heavy lifting. People make the calls.
- AI helps choose send times and subject lines for each segment, instead of one broadcast to everyone.
- We use AI to draft several versions of each email, then test them on real opens and replies.
- Every email is checked by a person in both languages before it is sent.
Built for travel businesses first
Most of our clients sell trips, tours and stays. The same method works for any business that sells to travellers or to the Gulf market.
- Tour operators with repeat guests
- Travel agencies
- Hotels and resorts
- DMCs working with partner agents
How do you price email marketing?
Email marketing is quoted per project, because it depends on the size of your list and how many flows you need.
Which email platform do you use?
We work with the platform you already have, or recommend one that suits your size and budget. The account stays in your name.
Is it legal to email my past guests?
It depends on how their details were collected. We check consent and set up proper unsubscribe links as part of the clean-up.
Do you write the emails in Arabic?
Yes. Templates and content are prepared in Arabic and English.
Works well with
Let's talk about email
Book a free 30-minute strategy call. We look at where you are now, tell you what we would fix first, and send a written proposal with the price, deliverables and timeline. No pitch deck, no pressure.